Privacy Policy

This Privacy Policy outlines how Fancey Boutique (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make purchases from fanceyboutique.com (the "Site") or communicate with us (collectively, the "Services"). In the context of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please carefully read this Privacy Policy. By accessing and using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy: We may periodically update this Privacy Policy, including revisions reflecting changes to our practices or for operational, legal, or regulatory purposes. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take other necessary actions as required by applicable law.

How We Collect and Use Your Personal Information: To provide the Services, we collect personal information about you from various sources, as described below. The specific information we collect and use depends on your interactions with us.

In addition to the uses detailed below, we may utilize the information we collect about you to communicate with you, deliver the Services, comply with legal obligations, enforce applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users and others.

What Personal Information We Collect:

1. Information You Directly Submit to Us: This category encompasses information you provide directly through our Services. It includes:

• Basic contact details such as your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, which may include your username, password, and security questions.
• Shopping information, such as the items you view, place in your cart, or add to your wishlist.
• Customer support information, including the content you include in your communications with us (e.g., messages sent through the Services).

Certain features of the Services may require you to furnish specific information about yourself. While you have the option not to provide this information, doing so may restrict your ability to use or access these features.

2. Information We Collect through Cookies: We automatically gather certain information about your interactions with the Services (referred to as "Usage Data"). This is accomplished through the use of cookies, pixels, and similar technologies. Usage Data may comprise details about how you access and use our Site and your account, including device information, browser details, network connection information, IP address, and other data pertaining to your interaction with the Services.

3. Information We Obtain from Third Parties: We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf. Examples of such sources include:

• Companies that support our Site and Services, such as Shopify.
• Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) for processing your payments to fulfill your orders and provide requested products or services. This is done in accordance with our contractual obligations to you.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or our third-party partners may automatically collect specific information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated in line with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor are we accountable for the policies or practices of third parties. For more details, please refer to the "Third Party Websites and Links" section below.

How We Use Your Personal Information:

1. Providing Products and Services: We use your personal information to deliver the Services as part of our contractual commitment to you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

2. Marketing and Advertising: We employ your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. Additionally, we may display advertisements for products or services based on your personal information. This allows us to better customize the Services and advertising on our Site and other websites.

3. Security and Fraud Prevention: Your personal information is utilized to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you create an account and use the Services, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or access details with others. In the event you believe your account has been compromised, please contact us immediately.

4. Communicating with You: We use your personal information to provide customer support and enhance our Services. This enables us to be responsive to your needs, deliver effective services, and maintain our business relationship with you.

Cookies: Similar to many websites, we employ cookies on our Site. For specific details regarding the cookies we use to power our store with Shopify, please visit https://www.shopify.com/legal/cookies. Cookies are used to enhance and optimize our Site and Services, remember your actions and preferences, and perform analytics to better understand user interactions with the Services. We may also allow third parties and service providers to use cookies on our Site to improve the services, products, and advertising on our Site and other websites.

Most web browsers automatically accept cookies by default, but you can configure your browser settings to remove or reject cookies. It's important to note that blocking or removing cookies may adversely affect your user experience and may disrupt the proper functioning of certain features and general functionality of the Services. Additionally, blocking cookies may not entirely prevent how we share information with third parties, including our advertising partners.

How We Disclose Personal Information:

Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• Sharing with vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Collaborating with business and marketing partners, including Shopify, to offer services and advertise to you. Our business and marketing partners will utilize your information in accordance with their respective privacy notices.
• Sharing information with your consent, as requested by you or when you use social media widgets or login integrations.
• Disclosing information to our affiliates or within our corporate group to support the operation of a successful business.
• In conjunction with business transactions like mergers or bankruptcy, to adhere to applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce relevant terms of service, and protect or defend the Services, our rights, and the rights of our users and others.

Over the past 12 months, we have disclosed the following categories of personal information, as well as sensitive personal information (indicated by *), about users for the purposes detailed in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

• Category: Identifiers such as basic contact details and specific order and account information
  • Categories of Recipients: Vendors and third parties who provide services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Category: Commercial information such as order information, shopping information, and customer support information
  • Categories of Recipients: Business and marketing partners, affiliates
• Category: Internet or other similar network activity, such as Usage Data
  • Categories of Recipients: Vendors and third parties who provide services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

We do not utilize or disclose sensitive personal information to deduce characteristics about you.

User Generated Content: The Services may enable you to post product reviews and other user-generated content. If you opt to submit user-generated content to any public area of the Services, this content will be publicly accessible to anyone.

Please be aware that we do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or safeguard it. We are not responsible for the privacy or security of information you make publicly available, nor for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third Party Websites and Links: Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, we recommend reviewing their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you share on public or semi-public platforms, including information you share on third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms. Our inclusion of such links does not imply any endorsement of the content on these platforms or the owners or operators thereof, unless otherwise stated on the Services.

Children’s Data: The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the contact details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information: Please note that no security measures are perfect or invulnerable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure while in transit. We recommend against using unsecured channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information varies depending on factors like the need to maintain your account, provide the Services, adhere to legal obligations, resolve disputes, or enforce other relevant contracts and policies.

Your Rights and Choices:

Depending on your jurisdiction, you may have some or all of the rights outlined below concerning your personal information. However, these rights are not absolute, may apply only in specific circumstances, and may be declined by us as permitted by law.

• Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
• Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
• Right to Correct: You may have the right to request corrections to inaccurate personal information we hold about you.
• Right of Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party in certain circumstances and subject to exceptions.
• Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information.
• Withdrawal of Consent: In cases where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: If we decline your request, you may have the right to appeal our decision by responding directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, you may still receive non-promotional emails, such as those related to your account or orders you have placed.

You can exercise these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. To fulfill your request, we may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints: If you have concerns about how we process your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, you may have the right, depending on your jurisdiction, to appeal our decision by contacting us or submitting a complaint to your local data protection authority.

International Users: Please be aware that we may transfer, store, and process your personal information outside your country of residence, including the United States. Your personal information may also be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Contact: If you have any questions about our privacy practices or this Privacy Policy or if you wish to exercise any of the rights available to you, please email us at shop@fanceyboutique.com or contact us at Singapore Business Federation, #14-04, Singapore 068914.

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