Return & Refund Policy

At Fancey Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy to ensure your shopping experience is as enjoyable as possible.

Return Timeframe

You have 14 days from the date of receiving your order to initiate a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

1. Original Condition: The product must be in its original, unworn, and unused condition.

2. Tags and Packaging: All original tags, labels, and packaging must be intact and undamaged.

3. Items that are not marked as final sale or clearance and intimate apparel (such as lingerie and swimwear). This policy applies to maintain hygiene standards and the special nature of clearance items.

Return and Refund Process

Here is a step-by-step guide to our return and refund process:

Step 1: Initiate the Return

To initiate a return, please follow these steps:

• Contact our customer support team via shop@fanceyboutique.com within 14 days of receiving your order.

• Provide your order number and a brief reason for the return. Our team will guide you through the next steps.

Step 2: Return Authorization

Upon approval of your return request, we will provide you with a Return Authorization (RA) number and detailed return instructions.

Step 3: Package the Item

• Securely package the item(s) you wish to return in the original packaging, making sure all tags are attached.

• Include a copy of the original packing slip or a note with your RA number and contact details.

Step 4: Ship the Return

• Ship the return package to the address provided by our customer support team.

• Please use a trackable and insured shipping method to ensure safe delivery. We recommend retaining the shipping receipt for your records.

Step 5: Inspection and Refund

• Once we receive your returned item(s), our team will inspect them to ensure they meet our eligibility criteria.

• If the return is approved, we will process your refund to the original payment method.It may take a few business days for the funds to be credited back to your account, depending on your payment provider. You will receive an email notification once the refund is processed.

Note:

1. Return Shipping Cost: Please be aware that the shipping cost for the return will not be covered by Fancey Boutique, unless the return is due to a mistake on our part or a defective item.
2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at shop@fanceyboutique.com. We will guide you through the return process and arrange for a replacement or refund.
3. Unauthorized Returns: Any return shipments made without prior authorization or that fail to meet our return policy conditions may not be accepted or may be subject to restocking fees.

Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team via shop@fanceyboutique.com.

Thank you for choosing Fancey Boutique. We appreciate your trust in us, and we are committed to providing you with a seamless shopping experience.